The Ultimate Guide to Customer Service 101

For you, those words might refer to the name or your team or department. But to customers, the worst “customer service” might remind them of hours wasted waiting on hold, repeating information to representatives, and not getting their problems resolved.

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In this ebook, you will find out:

Today, customers are in control. Their expectations for service are high, and it’s minimally painless and virtually cost-free to switch to your competitors if you aren’t meeting them.

What Does Customer Service Mean?

Types of Customer Service

Great Examples of Good Customer Service

Customer Service Quotes from Leaders

Conclusion

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