FAQ

• How many hours a week will I save?

  The more you delegate, the more hours you’ll save each week. Check out our blog post: Virtual assistant vs. full-time employee: the main differences and find out more.

• What’s the best thing to outsource first?

  We recommend you start with the things you dislike doing the most!

• What are the benefits of hiring a VA?

  You get instant support from our highly skilled VAs to handle your daily tasks, which saves your time and money.

• Can I talk to someone about my unique needs?

  Yes, you can give us a call anytime to discuss your unique needs.

• What is the exact process — how does it work?

  You tell us about yourself, your business, and what kind of support you need and we match you with a qualified VA.

• How do I get in touch with my VA?

  You can use phone, email, SMS, or your preferred communication app to contact your VA.

• What happens after I sign up?

  After you sign up, you will go through our onboarding process and start collaborating with your VA. We’ll make sure you know exactly how to start delegating.

• How do I keep track of my hours?

  Your VA will send you regular reports to ensure you’re aware of how many hours you’ve used.

• What if I have more questions?

  You can give us a call or send us an email at any time.

• How safe is my information?

  We use various security measures to keep your accounts safe, including ExpressVPN, LastPass, Duo Security, Spinbackup, and Avast.

• Is there a sign up fee?

  There is no sign up fee.

• How do I cancel the service?

  You can give us a call or send us an email.

• What is your refund policy?

  You can receive a full refund within the first 14 days of signing up.

• You can receive a full refund within the first 14 days of signing up.

  No, you only pay after you’ve confirmed that we’ve matched you with the right person.

• How do I work with my VA?

  Your VA will adjust to any platform and software you use for work and communication.

• How does holiday cover work?

  Our VAs only provide support on holidays when you make a special request in advance.

• Can I meet my VA in person?

  No, we do not provide in-person meetings at this time.

• Can my VA attend physical events and meetings with me?

  No; we do not provide this kind of support at this time.

• How does billing work?

  We are a subscription-based service. Your first invoice is due at the commencement of the service. We will then charge you on the same day every month, unless you cancel your subscription.

• What happens if I need more support than I’ve prepaid for? Can I receive more hours?

  You can add more hours at the same hourly price as your current plan.

• Do I pay extra if I need to work with more than one VA?

  No; we provide extra support at no additional charge.

• Can my VA have an email account with my company (e.G. Sally@mycompany.Com)?

  Yes; in fact, we highly recommend this practice because it allows your VA to seamlessly integrate with your organization and become part of your team.

• How do you ensure confidentiality?

  We sign a mutual NDA with all of our clients.

• What are your office hours?

  Our office hours are Monday through Friday from 8AM to 6PM EST.