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US-Based Proven and Tested Virtual Assistants. No Contracts. No Hassle. Pay Only For The Hours That You Need

Last update 25 July, 2022

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  • How many hours a week will I save?

    The more you delegate, the more hours you’ll save each week. Check out our blog post: Virtual assistant vs. full-time employee: the main differences and find out more.

  • What’s the best thing to outsource first?

    We recommend you start with the things you dislike doing the most!

  • What are the benefits of hiring a VA?

    You get instant support from our highly skilled VAs to handle your daily tasks, which saves your time and money.

  • Can I talk to someone about my unique needs?

    Yes, you can give us a call anytime to discuss your unique needs.

  • What is the exact process — how does it work?

    You tell us about yourself, your business, and what kind of support you need and we match you with a qualified VA.

  • How do I get in touch with my VA?

    You can use phone, email, SMS, or your preferred communication app to contact your VA.

  • What happens after I sign up?

    After you sign up, you will go through our onboarding process and start collaborating with your VA. We’ll make sure you know exactly how to start delegating.

  • How do I keep track of my hours?

    Your VA will send you regular reports to ensure you’re aware of how many hours you’ve used.

  • What if I have more questions?

    You can give us a call or send us an email at any time.

  • How safe is my information?

    We use various security measures to keep your accounts safe, including ExpressVPN, LastPass, Duo Security, Spinbackup, and Avast.

  • Is there a sign up fee?

    There is no sign up fee.

  • How do I cancel the service?

    You can give us a call or send us an email.

  • What is your refund policy?

    You can receive a full refund within the first 14 days of signing up.

  • You can receive a full refund within the first 14 days of signing up.

    No, you only pay after you’ve confirmed that we’ve matched you with the right person.

  • How do I work with my VA?

    Your VA will adjust to any platform and software you use for work and communication.

  • How does holiday cover work?

    Our VAs only provide support on holidays when you make a special request in advance.

  • Can I meet my VA in person?

    No, we do not provide in-person meetings at this time.

  • Can my VA attend physical events and meetings with me?

    No; we do not provide this kind of support at this time.

  • How does billing work?

    We are a subscription-based service. Your first invoice is due at the commencement of the service. We will then charge you on the same day every month, unless you cancel your subscription.

  • What happens if I need more support than I’ve prepaid for? Can I receive more hours?

    You can add more hours at the same hourly price as your current plan.

  • Do I pay extra if I need to work with more than one VA?

    No; we provide extra support at no additional charge.

  • Can my VA have an email account with my company (e.G. Sally@mycompany.Com)?

    Yes; in fact, we highly recommend this practice because it allows your VA to seamlessly integrate with your organization and become part of your team.

  • How do you ensure confidentiality?

    We sign a mutual NDA with all of our clients.

  • What are your office hours?

    Our office hours are Monday through Friday from 8AM to 6PM EST.

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Free VA For a Day

Say yes to this opportunity to try the myVA360 virtual assistant services firsthand. For 4 hours at absolutely no cost, we’ll pair you with a college-educated professional who fits your needs.

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