FAQ

US-Based Proven and Tested Virtual Assistants. No Contracts. No Hassle. Pay Only For The Hours That You Need

How many hours a week will I save?

The more you delegate, the more hours you’ll save each week. Check out our blog post: Virtual assistant vs. full-time employee: the main differences and find out more.

What’s the best thing to outsource first?

We recommend you start with the things you dislike doing the most!

What are the benefits of hiring a VA?

You get instant support from our highly skilled VAs to handle your daily tasks, which saves your time and money.

Can I talk to someone about my unique needs?

Yes, you can give us a call anytime to discuss your unique needs.

What is the exact process — how does it work?

You tell us about yourself, your business, and what kind of support you need and we match you with a qualified VA.

How do I get in touch with my VA?

You can use phone, email, SMS, or your preferred communication app to contact your VA.

What happens after I sign up?

After you sign up, you will go through our onboarding process and start collaborating with your VA. We’ll make sure you know exactly how to start delegating.

How do I keep track of my hours?

Your VA will send you regular reports to ensure you’re aware of how many hours you’ve used.

What if I have more questions?

You can give us a call or send us an email at any time.

How safe is my information?

We use various security measures to keep your accounts safe, including ExpressVPN, LastPass, Duo Security, Spinbackup, and Avast.

Is there a sign up fee?

There is no sign up fee.

How do I cancel the service?

You can give us a call or send us an email.

What is your refund policy?

You can receive a full refund within the first 14 days of signing up.

Do I need to pay before speaking to the VA matched with me?

No, you only pay after you’ve confirmed that we’ve matched you with the right person.

How do I work with my VA?

Your VA will adjust to any platform and software you use for work and communication.

How does holiday cover work?

Our VAs only provide support on holidays when you make a special request in advance.

Can I meet my VA in person?

No, we do not provide in-person meetings at this time.

Can my VA attend physical events and meetings with me?

No; we do not provide this kind of support at this time.

How does billing work?

We are a subscription-based service. Your first invoice is due at the commencement of the service. We will then charge you on the same day every month, unless you cancel your subscription.

What happens if I need more support than I’ve prepaid for? Can I receive more hours?

You can add more hours at the same hourly price as your current plan.

Do I pay extra if I need to work with more than one VA?

No; we provide extra support at no additional charge.

Can my VA have an email account with my company (e.G. [email protected])?

Yes; in fact, we highly recommend this practice because it allows your VA to seamlessly integrate with your organization and become part of your team.

How do you ensure confidentiality?

We sign a mutual NDA with all of our clients.

What are your office hours?

Our office hours are Monday through Friday from 8AM to 6PM EST.

Check out what clients say

I have been working with MYVA360 for 3 months and have recommended them to my friends as I get great service. I would recommend them to anyone.

Danette O’Connell, MBA

Triumph international

Check out what clients say

The whole MYVA360 experience has been great. It is so convenient to have your assistant available anytime you need help. Responsiveness and quality of work is what I appreciate the most, and I look forward to our continued collaboration.

Dan Kalley

Kelley Technology Group

Check out what clients say

MYVA360 is such a pleasure to work with! My assistant has been in constant communication with me and…who is on top of all my tasks throughout the day. This lets me focus on growing my business.

Andreas Makris

The Big Mouth Survey

Check out what clients say

My virtual assistant just gets done what I ask, in a very prompt time, without extra thought process or nagging. I like being able to have a phone all and say what I need to get done, and it just gets done.

Eleni Latsios

The Daly Group

Check out what clients say

Few people have the opportunity to work with a company as ‘Ridiculously efficient’ as MYVA369. They have been a pleasure to work with.  MYVA360 contacted me a few months ago to offer the Executive Assistant Services the company provides.  I was sceptical at first, but I decided to give them a try.  From the beginning, they have handled my account professionally and quickly.  The Executive Assistant assigned (Sara) has been beyond phenomenal.  If you are looking for Virtual Assistant services, I highly recommend the services of MYVA360.

Jonathan Lighfoot

TechForce

Check out what clients say

Working with MYVA360 is such a pleasure. The services provided are both professional and efficient. They are helpful and friendly, plus they respond to any question immediately. It’s the best decision I’ve made to help me move my business forward. I’m so glad a colleague recommended them. Now I have been recommending them to clients, colleagues, and friends.

Sonya Saleh

Uplifting Nonprofits

Check out what clients say

I started working with MYVA360 from the beginning and I can say that the hole team is amazing. Team of real professionals, always on time and always correct. Pleasant and easy to work with. My main focus is growing my business while they manage administrative work, and handle my social media accounts on daily basis. They have been such a great asset to my firm, I recommend their services 100%.

Benjamin Kay

Ben K and Associates Consulting

Check out what clients say

 Working with MYVA360 was the best experience I could’ve wished for. This was my first time hiring anyone to help me with my small business and it went smoothly and ALL of my task were completed and on time. I was even brought up to speed on project management software. The courtesy and professionalism from Ana was definitely the cherry on top! I’d highly recommend Jelena’s team.

Selena Hughes

Sitting Pretty with Selena

Check out what clients say

We’ve been working with MYVA360 for over a year now. They have been helping us grow our business by supporting our sales and lead generation efforts. Their team is extremely easy to work with and Jelena is highly responsive to our changing needs.  The MYVA360 team has been great to work with and I would highly recommend their services to anyone looking to outsource asks in the Sales & Marketing business functions.

Ryan Golembiewski

Cloud 113

Check out what clients say

MYVA360 has been one of the best decisions I made to get hassle-free assistance and support in my growing business. Nothing is too much trouble, systems are always seamless, every interaction is with knowledgeable and committed individuals, and most importantly Jelena genuinely cares about all of her customers and ensuring their experience is first class

Raj Anderson

Coachability

Check out what clients say

From our first conversation, I felt Jelena understood exactly what I was looking for and partnered me with someone who has helped my business succeed. They both genuinely care about the success of my business and our successes and Jelena offers input to my ideas and thoughts which I find extremely valuable as a new business owner. Her team of assistants is very professional and experts in their areas of work. I’m very pleased with MYVA360 and everything Jelena and her team continue to do for me.

Halley Fuller

Ross 365

Check out what clients say

When I was looking for a VA, a friend of mine referred me to MYVA360 as she worked with them for over a year. I’ve been with them for 8 months and I’ve been extremely happy with them. Not only do I have a fantastic VA, but I have the backing if something happens and I need an extra VA, that can easily happen with MVVA360 seamlessly. They handle all my needs without me having to spend any extra time. It’s like I have my own HR department to handle all my needs!

Betty Vrcek

Enhanced Strategies

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