FAQ

How many hours a week will I save?

The more you delegate, the more hours you’ll save each week. Check out our blog post: Virtual assistant vs. full-time employee: the main differences and find out more.

What’s the best thing to outsource first?

We recommend you start with the things you dislike doing the most!

What are the benefits of hiring a VA?

You get instant support from our highly skilled VAs to handle your daily tasks, which saves your time and money.

Can I talk to someone about my unique needs?

Yes, you can give us a call anytime to discuss your unique needs.

What is the exact process — how does it work?

You tell us about yourself, your business, and what kind of support you need and we match you with a qualified VA.

How do I get in touch with my VA?

You can use phone, email, SMS, or your preferred communication app to contact your VA.

What happens after I sign up?

After you sign up, you will go through our onboarding process and start collaborating with your VA. We’ll make sure you know exactly how to start delegating.

How do I keep track of my hours?

Your VA will send you regular reports to ensure you’re aware of how many hours you’ve used.

What if I have more questions?

You can give us a call or send us an email at any time.

How safe is my information?

We use various security measures to keep your accounts safe, including ExpressVPN, LastPass, Duo Security, Spinbackup, and Avast.

Is there a sign up fee?

There is no sign up fee.

How do I cancel the service?

You can give us a call or send us an email.

What is your refund policy?

You can receive a full refund within the first 15 days of signing up.

Do I need to pay before speaking to the VA matched with me?

No, you only pay after you’ve confirmed that we’ve matched you with the right person.

How do I work with my VA?

Your VA will adjust to any platform and software you use for work and communication.

How does holiday cover work?

Our VAs only provide support on holidays when you make a special request in advance.

Can I meet my VA in person?

No, we do not provide in-person meetings at this time.

Can my VA attend physical events and meetings with me?

No; we do not provide this kind of support at this time.

How does billing work?

We are a subscription-based service. Your first invoice is due at the commencement of the service. We will then charge you on the same day every month, unless you cancel your subscription.

What happens if I need more support than I’ve prepaid for? Can I receive more hours?

You can add more hours at the same hourly price as your current plan.

Do I pay extra if I need to work with more than one VA?

No; we provide extra support at no additional charge.

Can my VA have an email account with my company (e.G. Sally@mycompany.Com)?

Yes; in fact, we highly recommend this practice because it allows your VA to seamlessly integrate with your organization and become part of your team.

How do you ensure confidentiality?

We sign a mutual NDA with all of our clients.

What are your office hours?

Our office hours are Monday through Friday from 8AM to 6PM EST.